Over a decade bridging technology and human need — from medical software helpdesks to national health information systems. Certified, analytical, and deeply committed to user-centric solutions.
With over 10 years of experience spanning technical support, IT service management, and systems analysis, I have developed a solid foundation in e-health and e-governance technologies and information system services.
My role as an Analyst allows me to contribute to enhancing critical health information systems. I thrive at the intersection of user needs, technical capability, and organizational goals — precisely the space where a Product Owner creates the most impact.
Passionate about delivering efficient and user-centric solutions, I bring expertise in IT service development, requirements analysis, stakeholder management, and cross-functional collaboration — all backed by formal Scrum Product Owner certifications.
Based in Tallinn, Estonia — a country that has long led the world in digital governance and e-health innovation. That environment has shaped how I think about technology, trust, and public value.
Years of being "the voice of the customer" — from medical software helpdesks to national health portals — built my instinct for what users truly need versus what they say they need.
Deep familiarity with Estonia's national health information systems: epicrisis, referrals, cross-border services, and the broader e-governance ecosystem.
Certified CSPO® and Advanced CSPO® — with real project experience in Scrum, backlog ownership, and iterative delivery in complex public sector environments.
Experienced at communicating requirements clearly between end users, developers, and management — translating complexity into clarity.
Systems analysis on a hospital software project. Requirements gathering from clients. Working with standards and various technical documents. Analysing issues related to the use of specialised software and processing change requests from users. Quality control to ensure reliability of developed solutions. Documenting bugs and coordinating defect resolution. Conducting solution demos for clients. Services and information systems encountered: national health information system, Healthcare Specialist Portal, Health Information System Data Viewer, GovSSO, digital prescription.
Contributed to analysis, testing, and enhancement of critical national public sector systems. Applied manual testing, scrum methodologies, and deep domain knowledge to improve service quality and reliability.
Managed national health information system services including the health data viewer, epicrisis, referrals, and cross-border services. Led service development from design through analysis to testing. Coordinated error resolution, managed development partners, and conducted service trainings. Proactively identified concerns and handled systems monitoring.
Superuser for logistics and call center systems (SAP Contact Center) across Estonia, Latvia, and Lithuania. Responsibilities included requirements collection, acceptance testing, change management, vendor communication, user training, and incident management. Participated in IVR implementation projects across three countries.
Grew into an analyst role focusing on medical software for family physicians. Documented and resolved incidents, conducted functional and change testing, trained end users, and participated in system implementations at client locations. Created user manuals and executed database queries in Microsoft SQL Server Management Studio. Used Jira daily.
Frontline technical support for medical software packages used by family physicians. Documented and resolved incidents, trained end users, administered systems, tested functionality and changes, and created user manuals. Built foundational expertise in healthcare IT.
I'm actively exploring Product Owner opportunities — particularly in e-health, e-governance, or public sector digital services. Let's connect.
Send a message →